SecurePay Australia incident

Transaction Processing Issue - Currency Select Acquirers

Major Resolved View vendor source →

SecurePay Australia experienced a major incident on March 23, 2024 affecting Payment Processing - API (XML API, Java API) and Payment Processing - Web (SecureFrame, DirectPost, SecureBill) and 1 more component, lasting 6h 19m. The incident has been resolved; the full update timeline is below.

Started
Mar 23, 2024, 02:01 PM UTC
Resolved
Mar 23, 2024, 08:21 PM UTC
Duration
6h 19m
Detected by Pingoru
Mar 23, 2024, 02:01 PM UTC

Affected components

Payment Processing - API (XML API, Java API)Payment Processing - Web (SecureFrame, DirectPost, SecureBill)Payment processing - IVRPayment processing - BatchMerchant PortalSecurePay Test EnvironmentPayment Processing - SecurePay API

Update timeline

  1. identified Mar 23, 2024, 02:01 PM UTC

    Our vendor has confirmed they are experiencing degradation on their link and are investigating the issue. Merchants with a Currency Select acquirer only, are experiencing some errors while payment processing. We are investigating with the Vendor and will provide updates once available. If you have any questions, please get in touch with our Customer Experience team on 1300 786 756 option 2 or via [email protected]

  2. resolved Mar 23, 2024, 08:21 PM UTC

    This incident has been resolved. Service has been restored as of 01:58 and we're currently monitoring the platform. If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.