Secureframe Outage History

Secureframe is up right now

Secureframe had 16 outages in the last 2 years totaling 44h 31m of downtime — averaging 0.7 incidents per month.

There were 16 Secureframe outages since August 6, 2024 totaling 44h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.secureframe.com

Critical July 10, 2026

Elevated errors with third party vendor

Detected by Pingoru
Jul 10, 2026, 05:25 PM UTC
Resolved
Jul 10, 2026, 06:57 PM UTC
Duration
1h 32m
Affected: Web ApplicationAPITrust
Timeline · 5 updates
  1. monitoring Jul 10, 2026, 05:25 PM UTC

    We're experiencing an elevated level of API errors with a third party vendor. This is causing app wide issues.

  2. monitoring Jul 10, 2026, 05:27 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Jul 10, 2026, 06:29 PM UTC

    Affected services are coming back online and error rates are returning to normal levels. Our team is continuing to monitor the recovery to ensure stability. We'll post another update shortly / once the incident is fully resolved. Thank you for your patience.

  4. monitoring Jul 10, 2026, 06:37 PM UTC

    Affected services are coming back online and error rates are returning to normal. We're continuing to monitor the recovery to ensure stability.

  5. resolved Jul 10, 2026, 06:57 PM UTC

    The third-party service has recovered and all affected services are fully operational. We've confirmed normal performance. Thank you for your patience.

Read the full incident report →

Major June 9, 2026

Secureframe Agent devices missing from inventory

Detected by Pingoru
Jun 09, 2026, 06:39 PM UTC
Resolved
Jun 10, 2026, 02:11 AM UTC
Duration
7h 32m
Affected: Secureframe Agent
Timeline · 2 updates
  1. identified Jun 09, 2026, 06:39 PM UTC

    We've identified an issue where some devices managed by the Secureframe Agent dropped out of asset inventory, which is causing related tests to fail.

  2. resolved Jun 10, 2026, 02:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 27, 2026

Sign in issues with "Sign in with Microsoft"

Detected by Pingoru
May 27, 2026, 07:12 PM UTC
Resolved
May 27, 2026, 07:44 PM UTC
Duration
32m
Affected: Web Application
Timeline · 5 updates
  1. investigating May 27, 2026, 07:12 PM UTC

    We are aware of issues with using the "Sign in with Microsoft" login to the Secureframe application. We have identified a cause and we are starting mitigation

  2. identified May 27, 2026, 07:21 PM UTC

    The issue is identified, and we are also seeing Microsoft Intune syncs failing due to a similar issue. Both fixes are forthcoming shortly.

  3. identified May 27, 2026, 07:23 PM UTC

    Azure Devops syncs are similarly affected, with the same fix planned.

  4. monitoring May 27, 2026, 07:39 PM UTC

    A fix has been implemented and we are monitoring.

  5. resolved May 27, 2026, 07:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 1, 2026

Cloud Sync Failures - Secureframe Platform

Detected by Pingoru
Apr 01, 2026, 04:11 PM UTC
Resolved
Apr 01, 2026, 04:36 PM UTC
Duration
25m
Affected: Web Application
Timeline · 3 updates
  1. identified Apr 01, 2026, 04:11 PM UTC

    We have identified an issue where Cloud Syncs failed overnight, and may have incorrectly updated Cloud Test statuses.

  2. identified Apr 01, 2026, 04:24 PM UTC

    We have started remediation to resync these connections across the plaform.

  3. resolved Apr 01, 2026, 04:36 PM UTC

    This incident has been resolved, and tests should now show the correct values.

Read the full incident report →

Major February 23, 2026

Secureframe Agent - UK - syncs are not working

Detected by Pingoru
Feb 23, 2026, 07:03 PM UTC
Resolved
Feb 23, 2026, 10:19 PM UTC
Duration
3h 15m
Affected: Secureframe Agent
Timeline · 5 updates
  1. identified Feb 23, 2026, 07:03 PM UTC

    We have identified the issue and are working on a remediation now.

  2. identified Feb 23, 2026, 07:27 PM UTC

    We are continuing to work on the fix for this issue.

  3. identified Feb 23, 2026, 07:55 PM UTC

    We are continuing to work on the fix for this issue.

  4. identified Feb 23, 2026, 09:17 PM UTC

    We are continuing to work on the fix for this issue.

  5. resolved Feb 23, 2026, 10:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 20, 2026

Issues with Google Workspace connections

Detected by Pingoru
Jan 20, 2026, 04:59 PM UTC
Resolved
Jan 21, 2026, 12:00 AM UTC
Duration
7h 1m
Affected: Web Application
Timeline · 4 updates
  1. identified Jan 20, 2026, 04:59 PM UTC

    We have identified an issue with Secureframe integrations being disconnected from Google Workspaces, this issue has been corrected and we will reconnect any disconnected integrations affected.

  2. identified Jan 20, 2026, 08:27 PM UTC

    We are deploying a fix for this shortly - this fix will automatically reconnect these disconnected integrations.

  3. monitoring Jan 20, 2026, 11:49 PM UTC

    A fix has been implemented and is rolling out to all affected customers.

  4. resolved Jan 21, 2026, 12:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 12, 2025

Personnel Page Crashing for US/UK users

Detected by Pingoru
Dec 12, 2025, 06:51 PM UTC
Resolved
Dec 12, 2025, 09:12 PM UTC
Duration
2h 21m
Affected: Web Application
Timeline · 6 updates
  1. investigating Dec 12, 2025, 06:51 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 12, 2025, 07:29 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 12, 2025, 07:57 PM UTC

    We are continuing to investigate this issue.

  4. identified Dec 12, 2025, 08:13 PM UTC

    The issue has been identified and we are implementing a fix.

  5. identified Dec 12, 2025, 08:30 PM UTC

    We have validated a fix for this issue, and will be deploying this fix to our Production code and all regions shortly.

  6. resolved Dec 12, 2025, 09:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 5, 2025

Increased error rates with login

Detected by Pingoru
Dec 05, 2025, 09:22 AM UTC
Resolved
Dec 05, 2025, 09:36 AM UTC
Duration
13m
Affected: Web Application
Timeline · 3 updates
  1. identified Dec 05, 2025, 09:22 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Dec 05, 2025, 09:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 05, 2025, 09:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 6, 2025

Company Tests/Test Library May Show Incomplete Results

Detected by Pingoru
Feb 06, 2025, 03:41 PM UTC
Resolved
Feb 06, 2025, 08:20 PM UTC
Duration
4h 39m
Affected: Web Application
Timeline · 7 updates
  1. identified Feb 06, 2025, 03:41 PM UTC

    Some data in Company Test and Test Libraries may not be showing in the application. We have a mitigation strategy in place and are updating data now.

  2. identified Feb 06, 2025, 04:21 PM UTC

    We are continuing to work on this issue.

  3. monitoring Feb 06, 2025, 04:41 PM UTC

    We are currently remediating this issue, and users should start seeing more tests data, and can manually refresh tests in the app as needed.

  4. monitoring Feb 06, 2025, 05:29 PM UTC

    Remediation is still in progress. Overall the application is operational.

  5. monitoring Feb 06, 2025, 06:51 PM UTC

    Most data has been restored at this time, and we estimate full restoration within the next 2 hours.

  6. monitoring Feb 06, 2025, 07:48 PM UTC

    The remediation is nearing completion. This status will be updated when complete.

  7. resolved Feb 06, 2025, 08:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 23, 2025

Degraded Web Application

Detected by Pingoru
Jan 23, 2025, 11:53 PM UTC
Resolved
Jan 24, 2025, 12:33 AM UTC
Duration
40m
Affected: Web Application
Timeline · 2 updates
  1. investigating Jan 23, 2025, 11:53 PM UTC

    We are currently investigating this issue

  2. resolved Jan 24, 2025, 12:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 2, 2024

Dashboard: Tests and Frameworks showing 0 findings

Detected by Pingoru
Oct 02, 2024, 12:05 PM UTC
Resolved
Oct 02, 2024, 03:52 PM UTC
Duration
3h 47m
Affected: Web Application
Timeline · 6 updates
  1. investigating Oct 02, 2024, 12:05 PM UTC

    We are currently investigating this issue. Other parts of the application are functioning normally.

  2. identified Oct 02, 2024, 12:22 PM UTC

    We are investigating a possible remediation to this issue.

  3. identified Oct 02, 2024, 01:16 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Oct 02, 2024, 01:51 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Oct 02, 2024, 02:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Oct 02, 2024, 03:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 1, 2024

New integration connections are not showing up in the UI

Detected by Pingoru
Oct 01, 2024, 05:43 PM UTC
Resolved
Oct 01, 2024, 06:59 PM UTC
Duration
1h 16m
Affected: Web ApplicationAPI
Timeline · 2 updates
  1. identified Oct 01, 2024, 05:43 PM UTC

    We have had reports of integration connections not showing up in the UI. The engineering team has identified the issue and is working on a fix.

  2. resolved Oct 01, 2024, 06:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 20, 2024

Office365: Some user logins and some integration syncs failing

Detected by Pingoru
Aug 20, 2024, 03:00 PM UTC
Resolved
Aug 20, 2024, 04:25 PM UTC
Duration
1h 24m
Affected: Web Application
Timeline · 4 updates
  1. investigating Aug 20, 2024, 03:00 PM UTC

    We are currently investigating this error.

  2. identified Aug 20, 2024, 03:02 PM UTC

    The issue has been identified and we are working on a resolution.

  3. monitoring Aug 20, 2024, 04:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 20, 2024, 04:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 7, 2024

A subset of customers have incorrect tests showing up in Secureframe

Detected by Pingoru
Aug 07, 2024, 02:07 PM UTC
Resolved
Aug 07, 2024, 05:14 PM UTC
Duration
3h 6m
Affected: Web ApplicationAPI
Timeline · 4 updates
  1. investigating Aug 07, 2024, 02:07 PM UTC

    We are currently investigating this issue

  2. identified Aug 07, 2024, 02:37 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 07, 2024, 02:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 07, 2024, 05:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 6, 2024

Performance Degradation of Test Refreshes

Detected by Pingoru
Aug 06, 2024, 05:53 PM UTC
Resolved
Aug 06, 2024, 10:02 PM UTC
Duration
4h 9m
Affected: Web Application
Timeline · 7 updates
  1. identified Aug 06, 2024, 05:53 PM UTC

    The issue has been identified and we are working on a resolution.

  2. identified Aug 06, 2024, 06:06 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Aug 06, 2024, 06:37 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Aug 06, 2024, 07:08 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Aug 06, 2024, 08:42 PM UTC

    We are deploying a fix for this issue.

  6. monitoring Aug 06, 2024, 09:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Aug 06, 2024, 10:02 PM UTC

    This incident has been resolved.

Read the full incident report →