Secureframe experienced a critical incident on July 10, 2026 affecting Web Application and API and 1 more component, lasting 1h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 10, 2026, 05:25 PM UTC
We're experiencing an elevated level of API errors with a third party vendor. This is causing app wide issues.
- monitoring Jul 10, 2026, 05:27 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 10, 2026, 06:29 PM UTC
Affected services are coming back online and error rates are returning to normal levels. Our team is continuing to monitor the recovery to ensure stability. We'll post another update shortly / once the incident is fully resolved. Thank you for your patience.
- monitoring Jul 10, 2026, 06:37 PM UTC
Affected services are coming back online and error rates are returning to normal. We're continuing to monitor the recovery to ensure stability.
- resolved Jul 10, 2026, 06:57 PM UTC
The third-party service has recovered and all affected services are fully operational. We've confirmed normal performance. Thank you for your patience.