Secureframe incident

Personnel Page Crashing for US/UK users

Major Resolved View vendor source →

Secureframe experienced a major incident on December 12, 2025 affecting Web Application, lasting 2h 21m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2025, 06:51 PM UTC
Resolved
Dec 12, 2025, 09:12 PM UTC
Duration
2h 21m
Detected by Pingoru
Dec 12, 2025, 06:51 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Dec 12, 2025, 06:51 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 12, 2025, 07:29 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 12, 2025, 07:57 PM UTC

    We are continuing to investigate this issue.

  4. identified Dec 12, 2025, 08:13 PM UTC

    The issue has been identified and we are implementing a fix.

  5. identified Dec 12, 2025, 08:30 PM UTC

    We have validated a fix for this issue, and will be deploying this fix to our Production code and all regions shortly.

  6. resolved Dec 12, 2025, 09:12 PM UTC

    This incident has been resolved.