Second Life incident

Second Life Support Outage

Critical Resolved View vendor source →

Second Life experienced a critical incident on August 23, 2026 affecting secondlife.com and Logins and 1 more component, lasting 2h 50m. The incident has been resolved; the full update timeline is below.

Started
Aug 23, 2026, 07:06 PM UTC
Resolved
Aug 23, 2026, 09:57 PM UTC
Duration
2h 50m
Detected by Pingoru
Aug 23, 2026, 07:06 PM UTC

Affected components

secondlife.comLoginsGroup Text ChatChat Supportmarketplace.secondlife.comLindeX PurchasesL$ Transactionscommunity.secondlife.comMarketplace PurchasesRezzing

Update timeline

  1. investigating Aug 23, 2026, 07:06 PM UTC

    We are currently investigating the outage of our Support services. At this time residents may experience issues accessing their dashboard on Second Life, logging inworld, and the ability to access Live Chat or to submit a Support case. We greatly apologize for this inconvenience. Please follow this blog for any further updates.

  2. investigating Aug 23, 2026, 07:10 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 23, 2026, 09:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 23, 2026, 09:25 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 23, 2026, 09:57 PM UTC

    This incident has been resolved.