Secomea experienced a major incident on June 8, 2026 affecting GateManager 00 and GateManager 01 and 1 more component, lasting 7d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 09, 2026, 04:25 AM UTC
We are currently experiencing technical difficulties at one of our data centers. As a result, several GateManagers are intermittently stopping or failing to respond. Current Status: Issue: GateManagers dropping connection or responding only briefly. Action: Our technical team is actively investigating the root cause. Next Step: We will provide an update as soon as we have more information. We apologize for any inconvenience caused.
- identified Jun 09, 2026, 07:35 AM UTC
We are still working on the issue with our provider.
- identified Jun 09, 2026, 10:14 AM UTC
We are continuing to work on a fix for this issue.
- identified Jun 09, 2026, 10:27 AM UTC
We are continuing to work on a fix for this issue.
- identified Jun 09, 2026, 10:29 AM UTC
We are continuing to work on a fix for this issue.
- identified Jun 09, 2026, 10:46 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 09, 2026, 01:25 PM UTC
We continue to monitor the GateManagers closely. Our datacenter provider is still actively working to resolve the underlying issues, and we are maintaining our strict monitoring in the meantime. We apologize for any inconvenience caused.
- monitoring Jun 10, 2026, 08:38 AM UTC
A fix has been implemented on our side to stabilize things while our datacenter provider actively works on the underlying issues. We continue to monitor the GateManagers closely and maintain our strict surveillance to ensure stability. More updates will follow as the provider makes progress.
- monitoring Jun 11, 2026, 11:43 AM UTC
A fix has been implemented We continue to monitor the GateManagers closely and maintain our strict surveillance to ensure stability. More updates will follow as the provider makes progress. We apologize for any inconvenience caused.
- monitoring Jun 12, 2026, 07:03 AM UTC
We continue to monitor the GateManagers closely and maintain strict surveillance to ensure ongoing stability. Current Status: Stability: We have not observed any further issues since June 10. Our Action: Our fix remains in place, and we are tracking all systems in real-time. Provider Status: The datacenter provider is still actively working on the underlying root cause. We will provide further updates as the provider makes progress toward a permanent solution.
- resolved Jun 15, 2026, 05:52 AM UTC
The incident are now resolved.