Ongoing since 11:14 AM UTC, affecting GateManager 00 and GateManager 01 and 1 more.
We found the root cause and applying the fix to enable the Sesssion Recording functionality. Expected time to resolve 90 minutes
Affected components
Update timeline
- investigating Nov 06, 2026, 11:14 AM UTC
We are investigating an issue affecting the Session Recording functionality on a subset of GateManagers (approximately 10%). Affected customers may find that session recordings fail to start or are not saved. All other GateManager functionality, including remote access, is working normally. Our engineers are working to identify the cause. We will post an update within 60 minutes, or sooner if we have new information.
- identified Nov 06, 2026, 01:01 PM UTC
We found the root cause and applying the fix to enable the Sesssion Recording functionality. Expected time to resolve 90 minutes
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