SearchStax experienced a minor incident on November 21, 2025 affecting Analytics API, lasting 2h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Analytics API
Update timeline
- investigating Nov 21, 2025, 09:34 PM UTC
We are seeing a high error rate with Analytics in the US Region. Our team is investigating the issue. Analytics from the Site Search Dashboard may return 5xx errors, and tracking for analytics may be impacted for clients.
- monitoring Nov 21, 2025, 10:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 21, 2025, 11:55 PM UTC
All track events have been successful over the last hour, and we no longer see any errors for any Site Search Dashboard requests for analytics in US Region. The incident has been resolved.