SearchStax incident

High Error Rate for Analytics in US Region

Resolved after 2 hours 20 minutes, affecting Analytics API, on November 21, 2025.

resolved Nov 21, 2025, 11:55 PM UTC

All track events have been successful over the last hour, and we no longer see any errors for any Site Search Dashboard requests for analytics in US Region. The incident has been resolved.

Started
Nov 21, 2025, 09:34 PM UTC
Resolved
Nov 21, 2025, 11:55 PM UTC
Duration
2h 20m
Detected by Pingoru
Nov 21, 2025, 09:34 PM UTC

Affected components

Analytics API

Update timeline

  1. investigating Nov 21, 2025, 09:34 PM UTC

    We are seeing a high error rate with Analytics in the US Region. Our team is investigating the issue. Analytics from the Site Search Dashboard may return 5xx errors, and tracking for analytics may be impacted for clients.

  2. monitoring Nov 21, 2025, 10:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 21, 2025, 11:55 PM UTC

    All track events have been successful over the last hour, and we no longer see any errors for any Site Search Dashboard requests for analytics in US Region. The incident has been resolved.

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