Resolved after 8 days 19 hours, affecting Admin App and Analytics API and 1 more, on December 6, 2020.
Our team has been monitoring all services closely and they all have been functional. This issue is now resolved.
Affected components
Update timeline
- investigating Dec 06, 2020, 09:58 PM UTC
SearchStax dashboard, Pulse and Analytics services are currently unavailable. Our team is trying to identify the cause.
- identified Dec 06, 2020, 11:32 PM UTC
Our team has identified the issue and is working to bring all services back up. app.searchstax.com portal, Management API, and Pulse Monitoring are back up in a degraded stage.
- identified Dec 07, 2020, 12:53 AM UTC
SearchStax Analytics Service is now up. Our team is still investigating any data loss in the analytics database.
- monitoring Dec 07, 2020, 01:44 AM UTC
The issue has been fixed and all services are now Operational. Our team will continue monitoring the system.
- resolved Dec 15, 2020, 05:27 PM UTC
Our team has been monitoring all services closely and they all have been functional. This issue is now resolved.
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