SearchStax incident
Free Trials Disabled for Managed Solr and SiteSearch
Resolved after 74 days 6 hours, affecting Admin App and Admin App, on August 29, 2021.
Free trials for both Managed Solr and Site Search are now enabled. Our team will be closely monitoring the trials for the next 24 hours.
Affected components
Update timeline
- investigating Aug 29, 2021, 01:58 PM UTC
Our team has identified a technical issue in Free Trials for Managed Solr and Site Search and is looking into it. Free Trials are temporarily disabled on both products.
- identified Sep 01, 2021, 08:10 PM UTC
The issue with Managed Solr Free Trials has been resolved and they are now available. Our team is currently working to add a fix for Site Search free trials.
- monitoring Sep 02, 2021, 01:14 AM UTC
Free trials for both Managed Solr and Site Search are now enabled. Our team will be closely monitoring the trials for the next 24 hours.
- resolved Nov 11, 2021, 08:13 PM UTC
This incident has been resolved.
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