SearchStax incident

False Pulse Heartbeat Alerts

Resolved after 1 day 22 hours, affecting Pulse Monitoring, on October 24, 2022.

resolved Oct 26, 2022, 03:59 PM UTC

This incident has been resolved. None of the deployments that received false heartbeat alerts were impacted.

Started
Oct 24, 2022, 05:39 PM UTC
Resolved
Oct 26, 2022, 03:59 PM UTC
Duration
1d 22h
Detected by Pingoru
Oct 24, 2022, 05:39 PM UTC

Affected components

Pulse Monitoring

Update timeline

  1. investigating Oct 24, 2022, 05:39 PM UTC

    We have discovered false Heartbeat alerts for several deployments. Our team is investigating the issue. At this time, we checked all alerts triggered via Pulse and have confirmed that the deployments for which these alerts were triggered are all in a healthy state. Our team has separate monitoring that is set up for all deployments for which they get alerted on if a node or deployment is unavailable. If you are one of our Premium Customers, and if we encounter any issue, our team will reach out to you via email.

  2. resolved Oct 26, 2022, 03:59 PM UTC

    This incident has been resolved. None of the deployments that received false heartbeat alerts were impacted.

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