Resolved after 17 hours 6 minutes, affecting Pulse Monitoring, on October 13, 2023.
The connectivity issue has been resolved and all Monitoring Agents are able to communicate with the Pulse Service. We will continue monitoring this issue.
Affected components
Update timeline
- identified Oct 13, 2023, 04:12 AM UTC
We have discovered false Heartbeat alerts for several deployments starting October 12, 2023, 23:21 UTC. Our team is investigating the issue and identified a possible connectivity issue. Our team has separate monitoring that is set up for all deployments for which they get alerted if a node or deployment is unavailable. At this time, we checked all alerts triggered via Pulse and have confirmed that the deployments for which these alerts were triggered are all in a healthy state.
- monitoring Oct 13, 2023, 02:28 PM UTC
The connectivity issue has been resolved and all Monitoring Agents are able to communicate with the Pulse Service. We will continue monitoring this issue.
- resolved Oct 13, 2023, 09:19 PM UTC
This incident has been resolved.
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