Schoolyear experienced a major incident on June 26, 2023, lasting 41m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 26, 2023, 08:12 AM UTC
We are looking into server request failures
- identified Jun 26, 2023, 08:14 AM UTC
We identified issue with the connection pool between application servers and the database cluster.
- identified Jun 26, 2023, 08:34 AM UTC
Database failover is complete. Restarting application servers
- resolved Jun 26, 2023, 08:36 AM UTC
Everything is now back to normal
- resolved Jun 26, 2023, 08:50 AM UTC
A detailed post-mortem is now available at: https://help.schoolyear.com/hc/en-gb/articles/11841525298589-Incident-Postmortem-on-26-6-2023