Schoolyear incident

Version number mistake

Minor Resolved View vendor source →

Schoolyear experienced a minor incident on January 12, 2024, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2024, 06:47 AM UTC
Resolved
Jan 12, 2024, 08:05 AM UTC
Duration
1h 17m
Detected by Pingoru
Jan 12, 2024, 06:47 AM UTC

Update timeline

  1. investigating Jan 12, 2024, 07:47 AM UTC

    We are investigating reports of installation problems.

  2. identified Jan 12, 2024, 07:55 AM UTC

    On-call engineer traced the problem with the version numbers

  3. resolved Jan 12, 2024, 08:01 AM UTC

    Fix is deployed to production and all issues are resolved.

  4. resolved Jan 12, 2024, 08:05 AM UTC

    A detailed post mortem is now available at: https://help.schoolyear.com/hc/en-gb/articles/16099761529373-Incident-Postmortem-on-12-01-2024