Schoolyear incident

Backend outage

Major Resolved View vendor source →

Schoolyear experienced a major incident on February 1, 2024, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2024, 08:11 AM UTC
Resolved
Feb 01, 2024, 10:00 AM UTC
Duration
1h 48m
Detected by Pingoru
Feb 01, 2024, 08:11 AM UTC

Update timeline

  1. investigating Feb 01, 2024, 09:17 AM UTC

    All backend systems seem to be down. We are investigating the issue and will come back with more information soon.

  2. identified Feb 01, 2024, 09:19 AM UTC

    Root cause has been identified

  3. identified Feb 01, 2024, 09:42 AM UTC

    We are taking steps to recover.

  4. resolved Feb 01, 2024, 09:52 AM UTC

    Service has been restored.

  5. resolved Feb 01, 2024, 10:00 AM UTC

    A detailed Post Mortem is now availble at: https://help.schoolyear.com/hc/en-gb/articles/16547057860125-Incident-Postmortem-on-01-02-2024