SchoolMessenger incident
Analytics & Insights: Multiple users are unable to access Dasboards
Resolved after 2 days 18 hours, affecting Analytics & Insights, on October 31, 2025.
The issue reported for Analytics & Insights has been resolved and this incident has been closed
Affected components
Update timeline
- investigating Oct 31, 2025, 06:58 PM UTC
We are currently investigating a service disruption affecting multiple customers in our the Prod environment. Impacted users may encounter a 503 error when accessing dashboards. Our engineering teams are actively working to identify the root cause and restore service as quickly as possible.
- monitoring Oct 31, 2025, 07:14 PM UTC
We have deployed a fix to production that has resolved the issue in Analytics & Insights dashboards. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
- resolved Nov 03, 2025, 01:52 PM UTC
The issue reported for Analytics & Insights has been resolved and this incident has been closed
Your product runs on more than SchoolMessenger
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services