Scaleway Outage History
Scaleway degraded · 4 active incidents · 2 long-running issues View live status →Pingoru has recorded 363 incidents for Scaleway: 362 in the last 12 months and 133 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 36 | 646 of 720 (90%) |
| May 2026 | 45 | 723 of 744 (97%) |
| June 2026 | 60 | 575 of 720 (80%) |
| July 2026 | 65 | 654 of 744 (88%) |
| August 2026 | 34 | 572 of 744 (77%) |
| September 2026 | 47 | 720 of 720 (100%) |
| October 2026 | 44 | 586 of 586 (100%) |
Incidents, newest first
Minor October 8, 2026 [Jobs] - [fr-par] - Jobs are stuck in a transient state 34m Jobs
Started Oct 08, 2026, 01:38 PM UTC· resolved Oct 08, 2026, 02:13 PM UTC
- investigating Oct 08, 2026, 01:38 PM UTC
[Started Around 14h00 CET] Jobs cannot be executed. Clients will see job runs stuck in transient states like validated, queued, or running. Issue is under investigation
- resolved Oct 08, 2026, 02:13 PM UTC
The issue is resolved. The Jobs API v1alpha1 was not available during incident and clients may have experienced PermissionDenied errors. The Jobs API v1alpha2 was available but job runs were stuck in transient states (validated, queued or running) after start. The Jobs are being executed progressively. Some job runs can take some time to be executed.
Minor October 8, 2026 [Dedibox VPS] [fr-par] - servers locked in Paris location 1h 39m Dedibox VPS
Started Oct 08, 2026, 11:48 AM UTC· resolved Oct 08, 2026, 01:27 PM UTC
- investigating Oct 08, 2026, 11:48 AM UTC
Customers may be unable to connect to their Dedibox VPS in the Paris location due to a locked state.
- resolved Oct 08, 2026, 01:27 PM UTC
This incident has been resolved.
Minor October 8, 2026 [Container Registry] Increase in 5xx errors on fr-par Container Registry 14d 7h fr-par-1, fr-par-2, fr-par-3, Container Registry and 5 more
Started Oct 08, 2026, 08:27 AM UTC· resolved Oct 22, 2026, 04:18 PM UTC
- investigating Oct 08, 2026, 08:27 AM UTC
We are currently observing an increased rate of 5xx errors on the container registry in the fr-par region. Some image push and pull operations may fail or experience delays. Our teams are actively investigating, and we will provide an update as soon as more information is available.
- investigating Oct 08, 2026, 08:29 AM UTC
We are continuing to investigate this issue.
- investigating Oct 08, 2026, 08:54 AM UTC
We added other impacted products and we are still investigating.
- resolved Oct 22, 2026, 04:18 PM UTC
This incident has been resolved.
Minor October 7, 2026 [Cockpit]- it-mil - api down 13s Cockpit
Started Oct 07, 2026, 03:13 PM UTC· resolved Oct 07, 2026, 03:13 PM UTC
- investigating Oct 07, 2026, 03:13 PM UTC
During 15 minutes, we have some troubles to ingest logs & metrics from products on IT-MIL. This was due to a maintenance operation not compatible with the last extension to MIL2/MIL3.
- resolved Oct 07, 2026, 03:13 PM UTC
This incident has been resolved.
Minor October 7, 2026 [Key Manager] - it-mil - api unavailable 1d 23h Secret Manager
Started Oct 07, 2026, 01:24 PM UTC· resolved Oct 09, 2026, 01:00 PM UTC
- investigating Oct 07, 2026, 01:24 PM UTC
key manager api unavailable following database migration
- identified Oct 07, 2026, 01:52 PM UTC
incident has been mitigated, we are implementing a long-term solution
- resolved Oct 09, 2026, 01:00 PM UTC
This incident has been resolved!
Minor October 6, 2026 [Generative APIs] - [fr-par] - glm-5.2 service instabilities 2d 19h Generative API
Started Oct 06, 2026, 03:02 PM UTC· resolved Oct 09, 2026, 10:13 AM UTC
- investigating Oct 06, 2026, 03:02 PM UTC
[15h00 utc+2] We are experiencing instabilities with a critical part of the glm-5.2 model infrastructure, working actively on the mitigation
- resolved Oct 09, 2026, 10:13 AM UTC
The incident is now resolved, the situation is back to nomal.
Major October 6, 2026 [DOMAINS] API communication lost 51s Domains
Started Oct 06, 2026, 02:17 PM UTC· resolved Oct 06, 2026, 02:17 PM UTC
- investigating Oct 06, 2026, 02:17 PM UTC
[11:21:22] BookMyName api logs shows no calls coming from online api
- resolved Oct 06, 2026, 02:17 PM UTC
This incident has been resolved.
Minor October 6, 2026 [DC5] Public Switch in rack b11 room 1 is down 3h 17m Network
Started Oct 06, 2026, 10:57 AM UTC· resolved Oct 06, 2026, 02:14 PM UTC
- investigating Oct 06, 2026, 10:57 AM UTC
Since 11h30, Public Switch in rack b11 room 1 is down causing connectivity issues for some services, Our team is investigating.
- resolved Oct 06, 2026, 02:14 PM UTC
This incident has been resolved.
Minor October 6, 2026 [Support] Call Handling Delays 1d 21h Excellence
Started Oct 06, 2026, 10:01 AM UTC· resolved Oct 08, 2026, 08:01 AM UTC
- identified Oct 06, 2026, 10:01 AM UTC
Due to a high volume of requests, it may be difficult to reach our teams by phone. If needed, we invite you to contact us directly by submitting a ticket so that your request can be processed as quickly as possible. Thank you for your understanding. En raison d’un nombre élevé de demandes, il peut être difficile de joindre nos équipes par téléphone. Au besoin, nous vous invitons à nous contacter directement par ticket afin que votre demande soit prise en charge dans les meilleurs délais. Merci de votre compréhension.
- resolved Oct 08, 2026, 08:01 AM UTC
This incident has been resolved.
Minor October 6, 2026 [DC5] Several Switch and server down Row B and D 1d 2h Dedibox, DC5
Started Oct 06, 2026, 09:12 AM UTC· resolved Oct 07, 2026, 12:03 PM UTC
- investigating Oct 06, 2026, 09:12 AM UTC
Following an electrical maintenance, there are several servers down and at least 3 switchs down in row D.
- monitoring Oct 06, 2026, 10:54 AM UTC
The maintenance is complete, and we are currently monitoring the results.
- resolved Oct 07, 2026, 12:03 PM UTC
This incident has been resolved.
Minor October 5, 2026 [Web Hosting] - Intermittent access on pf-1004 platform 49m Hosting
Started Oct 05, 2026, 03:17 PM UTC· resolved Oct 05, 2026, 04:07 PM UTC
- investigating Oct 05, 2026, 03:17 PM UTC
There is currently an access issue on the 1004 platform. We are currently investigating the matter.
- resolved Oct 05, 2026, 04:07 PM UTC
This incident has been resolved.
Minor October 5, 2026 [Dedibox VPS] - [fr-par] servers locked in Paris location 10h 21m Dedibox VPS
Started Oct 05, 2026, 07:52 AM UTC· resolved Oct 05, 2026, 06:14 PM UTC
- investigating Oct 05, 2026, 07:52 AM UTC
Customers may be unable to connect to their Dedibox VPS in the Paris location due to a locked state.
- resolved Oct 05, 2026, 06:14 PM UTC
This incident has been resolved.
Minor October 2, 2026 [SERVERLESS-JOBS] [FR-PAR] Jobs can't be executed 5h 48m Jobs
Started Oct 02, 2026, 10:11 AM UTC· resolved Oct 02, 2026, 03:59 PM UTC
- investigating Oct 02, 2026, 10:11 AM UTC
Customers can't execute jobs. Job runs will be stuck in validated status.
- monitoring Oct 02, 2026, 11:44 AM UTC
Job runs can now be executed.
- resolved Oct 02, 2026, 03:59 PM UTC
This incident has been resolved.
Minor September 30, 2026 [TEM] - TEM IP address blacklist 11m Transactional Email
Started Sep 30, 2026, 07:47 PM UTC· resolved Sep 30, 2026, 07:59 PM UTC
- identified Sep 30, 2026, 07:47 PM UTC
The IP address 51.159.124.109 has been blacklisted by Spamhaus.
- resolved Sep 30, 2026, 07:59 PM UTC
The incident has been resolved and the IP is no longer blacklisted.
Major September 30, 2026 [Account] - Global - Account API Down 5h 13m Billing, Environmental Footprint, IAM, Load Balancer
Started Sep 30, 2026, 09:35 AM UTC· resolved Sep 30, 2026, 02:48 PM UTC
- investigating Sep 30, 2026, 09:35 AM UTC
Account API is down. Console may be unusable
- investigating Sep 30, 2026, 09:41 AM UTC
We are continuing to investigate this issue.
- identified Sep 30, 2026, 09:42 AM UTC
Services have recovered, we are investigating, but there should not be any user facing impacts anymore.
- resolved Sep 30, 2026, 02:48 PM UTC
This incident has been resolved.
Minor September 30, 2026 [Serverless SQL DB] - [fr-par] Daily backup didn't work last night 3h 14m fr-par-1, fr-par-2, fr-par-3, Serverless-Database
Started Sep 30, 2026, 09:10 AM UTC· resolved Sep 30, 2026, 12:25 PM UTC
- identified Sep 30, 2026, 09:10 AM UTC
[03:00]: Following the temporal migration of yesterday, the daily backups of Serverless SQL DB didn't work last night. Backups are expected to become available again later today.
- resolved Sep 30, 2026, 12:25 PM UTC
Backup services have been restored and are now available.
Minor September 29, 2026 [FR-PAR] Network perturbations 6d 18h fr-par-1, fr-par-2, fr-par-3
Started Sep 29, 2026, 01:44 PM UTC· resolved Oct 06, 2026, 08:21 AM UTC
- monitoring Sep 29, 2026, 01:44 PM UTC
We have observed local perturbations on the backbone network of FR-PAR region, fixes have been deployed, we are monitoring the situation
- resolved Oct 06, 2026, 08:21 AM UTC
This incident has been resolved.
Minor September 29, 2026 [AGWX] Stabilities issues in fr-par 19m fr-par-1, fr-par-2, APIs, fr-par-3
Started Sep 29, 2026, 08:29 AM UTC· resolved Sep 29, 2026, 08:48 AM UTC
- investigating Sep 29, 2026, 08:29 AM UTC
Instabilities when contacting Scaleway APIs
- resolved Sep 29, 2026, 08:48 AM UTC
A network offload of traffic caused some transient issues, the offload was stopped in order to recover all services.
Minor September 29, 2026 RPN - AMS1/AMS - rpn service unreachable for rack 6.12.71 3h 56m AMS, RPN
Started Sep 29, 2026, 07:41 AM UTC· resolved Sep 29, 2026, 11:38 AM UTC
- investigating Sep 29, 2026, 07:41 AM UTC
The rpn device inside the rack 6.12.71 in Amsterdam is currently unreachable. For now, we don't know the root cause.
- investigating Sep 29, 2026, 07:49 AM UTC
We are continuing to investigate this issue.
- resolved Sep 29, 2026, 11:38 AM UTC
This incident has been resolved.
Minor September 28, 2026 [COKPIT] [fr-par] (custom-metrics) Some unavailability errors were reported 9d 2h Cockpit
Started Sep 28, 2026, 09:46 AM UTC· resolved Oct 07, 2026, 12:28 PM UTC
- investigating Sep 28, 2026, 09:46 AM UTC
Some users report errors in custom metrics ingestion since 2026-09-16 We are investigating to find out the scope of the incident.
- identified Sep 28, 2026, 09:46 AM UTC
Incident is resolved, we are still monitoring to make sure that everything runs smoothly
- resolved Oct 07, 2026, 12:28 PM UTC
This incident has been resolved.
Minor September 28, 2026 [OBJS] pl-waw: Operations are slow 1d 22h pl-waw-1, pl-waw-2, pl-waw-3, Object Storage
Started Sep 28, 2026, 08:49 AM UTC· resolved Sep 30, 2026, 07:22 AM UTC
- investigating Sep 28, 2026, 08:49 AM UTC
Since the 25/09 (last friday), the S3 pl-waw region is overloaded with operations. We're currently working to mitigate that.
- monitoring Sep 28, 2026, 01:41 PM UTC
The issue has been identified, fixes have been deployed, we're back to the nominal state, monitoring.
- resolved Sep 30, 2026, 07:22 AM UTC
This incident has been resolved.
Minor September 26, 2026 [GenAPI] gpt-oss error rate increase 5d 13h APIs
Started Sep 26, 2026, 06:25 PM UTC· resolved Oct 02, 2026, 07:46 AM UTC
- investigating Sep 26, 2026, 06:25 PM UTC
We are observing an unexpected increase in 5xx error rate. Investigations are underway.
- resolved Oct 02, 2026, 07:46 AM UTC
This incident has been resolved.
Minor September 25, 2026 [EDGE] Faulty cache server 3d Edge service
Started Sep 25, 2026, 01:45 PM UTC· resolved Sep 28, 2026, 01:48 PM UTC
- identified Sep 25, 2026, 01:45 PM UTC
Edge Services may return truncated HTTP content due to a faulty cache server. The incident is mitigated.
- resolved Sep 28, 2026, 01:48 PM UTC
This incident has been resolved.
Notice September 24, 2026 [Elastic Metal] - [fr-par] [nl-ams]- Failed to get metadata – Elastic Metal
Started Sep 24, 2026, 08:39 AM UTC· resolved Sep 24, 2026, 08:39 AM UTC
- resolved Sep 24, 2026, 08:39 AM UTC
The latest version of rescue operator was not deployed to the nl-ams and fr-par regions following the latest changes to the already-deployed Provisioner. This caused installation issues for both Linux and ESXi operating systems.
Minor September 23, 2026 [fr-par] Qwen 3 235B saturated 8d 12h Generative API
Started Sep 23, 2026, 07:51 PM UTC· resolved Oct 02, 2026, 07:57 AM UTC
- investigating Sep 23, 2026, 07:51 PM UTC
[18:30] Qwen3 235b model performance is degraded, a few timeouts have been observed [21:30] Performance is still sub-optimal but timeouts are mostly gone
- resolved Oct 02, 2026, 07:57 AM UTC
This incident has been resolved.