Scaleway Outage History
Scaleway degraded · 4 active incidents · 2 long-running issues View live status →Pingoru has recorded 363 incidents for Scaleway: 362 in the last 12 months and 133 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 36 | 646 of 720 (90%) |
| May 2026 | 45 | 723 of 744 (97%) |
| June 2026 | 60 | 575 of 720 (80%) |
| July 2026 | 65 | 654 of 744 (88%) |
| August 2026 | 34 | 572 of 744 (77%) |
| September 2026 | 47 | 720 of 720 (100%) |
| October 2026 | 44 | 588 of 588 (100%) |
Incidents, newest first
Notice September 22, 2026 [GAPI] - [GLOBAL] - gpt-oss-120b unresponsiveness – Generative API
Started Sep 22, 2026, 02:57 PM UTC· resolved Sep 22, 2026, 02:57 PM UTC
- resolved Sep 22, 2026, 02:57 PM UTC
[10:34] During 3 minutes requests sent to the gpt-oss-120b could not be processed leading to 502 HTTP errors responses [10:37] Service back to normal. gpt-oss-120b able to process requests
Minor September 19, 2026 [DC2] RPN switch reboot in DC2/S301/D13 –
Started Sep 19, 2026, 10:30 PM UTC· resolved Sep 19, 2026, 10:30 PM UTC
- resolved Sep 21, 2026, 07:50 AM UTC
We have detected a switch down in DC2/S301/D13 Servers in that rack has lost private network access. =================== 2026/09/20 12:37 UTC The issue has been resolved.
Minor September 18, 2026 [WebHosting] Intermittent access to Rouncudbe Webmail on Dedibox infra 29m Hosting
Started Sep 18, 2026, 02:29 PM UTC· resolved Sep 18, 2026, 02:58 PM UTC
- investigating Sep 18, 2026, 02:29 PM UTC
We are currently investigating on an issue on the webmail interface.
- resolved Sep 18, 2026, 02:58 PM UTC
This incident has been resolved.
Minor September 18, 2026 san-dc2-7 unreachable 3d 17h SAN
Started Sep 18, 2026, 01:45 PM UTC· resolved Sep 22, 2026, 07:21 AM UTC
- monitoring Sep 18, 2026, 01:45 PM UTC
A hardware issue impacted a RPN node (dc2-7) from 17/09/26 12h11 UTC to 18/09/26 13h01. The service is now up for the clients using this node We are monitoring closely for any new issues on the node and may need another downtime if the hardware issue persist.
- resolved Sep 22, 2026, 07:21 AM UTC
This incident has been resolved.
Minor September 17, 2026 [CKPT] (fr-par) Some customers may have traces ingestion and query unavailability – Cockpit
Started Sep 17, 2026, 07:59 AM UTC· resolved Sep 17, 2026, 07:59 AM UTC
- resolved Sep 17, 2026, 07:59 AM UTC
From ~9:30 to ~9:45, some of our components were not able to start after ingesting some data. A small portion of customers may have missing data in this time range
Notice September 16, 2026 [Instances] - not all resolvers updated with new subnet 78.232.0.0/21 – Instances
Started Sep 16, 2026, 01:52 PM UTC· resolved Sep 16, 2026, 01:52 PM UTC
- resolved Sep 16, 2026, 01:52 PM UTC
VMs with new subnet may have had issues with dns resolutions
Minor September 16, 2026 [INSTANCE][FR-PAR-2] Outbound connectivity issues 1h 34m fr-par-2, Instances
Started Sep 16, 2026, 06:22 AM UTC· resolved Sep 16, 2026, 07:57 AM UTC
- investigating Sep 16, 2026, 06:22 AM UTC
We are currently investigating a network issue affecting instances with an IP address in the 78.232.0.0/21 range. Outbound traffic from these instances may fail to reach a significant part of the internet. Our teams are actively working on it and we will provide an update as soon as we have more information. The incident began yesterday at 5:00 p.m. UTC+1
- monitoring Sep 16, 2026, 07:13 AM UTC
The issue should be resolved in most destinations, our team is taking the necessary steps to ensure it works everywhere.
- resolved Sep 16, 2026, 07:57 AM UTC
The issue has been resolved. If you are still experiencing issues, we invite you to create a support ticket.
Minor September 15, 2026 [GAPI] - Dedicated deployment cannot start properly 13h 53m Generative API
Started Sep 15, 2026, 05:03 PM UTC· resolved Sep 16, 2026, 06:56 AM UTC
- investigating Sep 15, 2026, 05:03 PM UTC
[17:20] A network issue causes an internal component to be unreachable, preventing the dedicated deployment to start properly.
- resolved Sep 16, 2026, 06:56 AM UTC
This incident has been resolved.
Minor September 15, 2026 [Dedibox] DC5 - room 9 - rack D31 - RPN switch down 24m Dedibox, DC5
Started Sep 15, 2026, 02:02 PM UTC· resolved Sep 15, 2026, 02:26 PM UTC
- identified Sep 15, 2026, 02:02 PM UTC
The RPN switch is unreachable, servers in this rack lost their RPN connectivity: sd-186972 to sd-186925
- resolved Sep 15, 2026, 02:26 PM UTC
This incident has been resolved.
Minor September 15, 2026 [Kafka] - [mil] - API instabilities – Kafka, it-mil-1
Started Sep 15, 2026, 01:59 PM UTC· resolved Sep 15, 2026, 01:59 PM UTC
- resolved Sep 15, 2026, 01:59 PM UTC
All operations are impacted. Kafka already deployed is reachable.
Minor September 15, 2026 [Serverless Containers] - [mil] - API instabilities 3h 11m Serverless Container, it-mil-1
Started Sep 15, 2026, 12:55 PM UTC· resolved Sep 15, 2026, 04:07 PM UTC
- identified Sep 15, 2026, 12:55 PM UTC
Retrofit mil: image were not pushed and pulled correctly, leading to api-server unavailability.
- identified Sep 15, 2026, 01:01 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 15, 2026, 01:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 15, 2026, 04:07 PM UTC
This incident has been resolved.
Minor September 14, 2026 [WBHE] - [fr-par] - Customer websites are slow on pf-014.whm.fr-par.scw.cloud 54m Web Hosting
Started Sep 14, 2026, 03:34 PM UTC· resolved Sep 14, 2026, 04:29 PM UTC
- investigating Sep 14, 2026, 03:34 PM UTC
Customer websites are slow on pf-014.whm.fr-par.scw.cloud due to an overload of the server.
- resolved Sep 14, 2026, 04:29 PM UTC
This incident has been resolved.
Minor September 14, 2026 [Support] Delays in ticket processing 22d 20h Excellence
Started Sep 14, 2026, 01:11 PM UTC· resolved Oct 07, 2026, 10:04 AM UTC
- identified Sep 14, 2026, 01:11 PM UTC
Processing of current tickets may take longer than usual. Our teams are currently working to restore the service as soon as possible. Thank you for your understanding.
- resolved Oct 07, 2026, 10:04 AM UTC
This incident has been resolved.
Minor September 14, 2026 [Support] Phone assistance is unavailable 6d 22h Excellence
Started Sep 14, 2026, 10:49 AM UTC· resolved Sep 21, 2026, 09:27 AM UTC
- investigating Sep 14, 2026, 10:49 AM UTC
Due to an issue with our phone system, only ticket and live chat assistance are currently available. We are currently investigating the situation and will update this status as soon as we have more information.
- investigating Sep 18, 2026, 04:15 PM UTC
We are continuing to investigate this issue.
- resolved Sep 21, 2026, 09:27 AM UTC
The platform is accessible again. Teams are in the process of verifying that the operation of the platform is compliant. We apologize for this interruption.
Notice September 14, 2026 [PGWY] - [fr-par-1] - Public Gateay stuck in a transient state – Public Gateway
Started Sep 14, 2026, 09:09 AM UTC· resolved Sep 14, 2026, 09:09 AM UTC
- resolved Sep 14, 2026, 09:09 AM UTC
Public Gateway creation/update in fr-par-1 were stuck in a transient state.
Minor September 11, 2026 [NETI] - DC2/S103/A7 - Public switch reboot 1h 13m Dedibox, DC2
Started Sep 11, 2026, 07:43 AM UTC· resolved Sep 11, 2026, 08:57 AM UTC
- investigating Sep 11, 2026, 07:43 AM UTC
At 3:45 am. CEST on 11/09/2026, the public switch located in DC2, room S103, rack A7, has rebooted. All servers attached to it have lost public connectivity for around 10 minutes.
- resolved Sep 11, 2026, 08:57 AM UTC
This incident has been resolved.
Minor September 10, 2026 [generative-apis] - [fr-par ] - gemma4 unhealthy 18d 2h Generative API
Started Sep 10, 2026, 10:06 AM UTC· resolved Sep 28, 2026, 01:06 PM UTC
- investigating Sep 10, 2026, 10:06 AM UTC
[09/09 - 16:50] The Gemma 4 models started to show un usual latencies resulting in requests timeout [10/09 - 9:00] The incident has been mitigated and response times are back to normal
- resolved Sep 28, 2026, 01:06 PM UTC
This incident has been resolved.
Minor September 9, 2026 [NETI] - DC3/S45/C5 - Public switch has rebooted 4m DC3, Network
Started Sep 09, 2026, 08:35 AM UTC· resolved Sep 09, 2026, 08:39 AM UTC
- investigating Sep 09, 2026, 08:35 AM UTC
At 10:10 AM CEST the 11/9/2026, public switch located in DC3 room S45 rack C5 has rebooted. All servers in this racks have lost public connectivity during approximately 10 minutes.
- investigating Sep 09, 2026, 08:35 AM UTC
We are continuing to investigate this issue.
- resolved Sep 09, 2026, 08:39 AM UTC
This incident has been resolved.
Minor September 8, 2026 [MGDB] - [fr-par] - Restore Snapshot is broken 1d 1h Databases
Started Sep 08, 2026, 01:49 PM UTC· resolved Sep 09, 2026, 03:14 PM UTC
- investigating Sep 08, 2026, 01:49 PM UTC
The Snapshot Restoration feature is broken. Our team working to fix this situation.
- resolved Sep 09, 2026, 03:14 PM UTC
A fix has been successfully deployed, and the incident is now resolved.
Minor September 8, 2026 [Jobs][fr-par] some jobs cannot be started due to internal error 5h 15m Jobs
Started Sep 08, 2026, 10:42 AM UTC· resolved Sep 08, 2026, 03:58 PM UTC
- investigating Sep 08, 2026, 10:42 AM UTC
Some jobs may currently be unable to start due to an ongoing issue. We are investigating the cause and will keep you informed as soon as we have more information.
- monitoring Sep 08, 2026, 01:23 PM UTC
The situation is back to normal
- resolved Sep 08, 2026, 03:58 PM UTC
This incident has been resolved.
Major September 8, 2026 [VPCL] - it-mil-1 - Network Incident on going at IT-MIL-1 7m Data Warehouse, Kubernetes Kapsule, Load Balancer, VPC and 4 more
Started Sep 08, 2026, 09:44 AM UTC· resolved Sep 08, 2026, 09:52 AM UTC
- investigating Sep 08, 2026, 09:44 AM UTC
Since 11:05 approximately, we lost both BGP sessions towards vpc-route public VMs
- investigating Sep 08, 2026, 09:44 AM UTC
We are continuing to investigate this issue.
- resolved Sep 08, 2026, 09:52 AM UTC
This incident has been resolved.
Minor September 8, 2026 [NETI] - AMS1/H6/6B52 - Public switch has rebooted – Dedibox, nl-ams-1
Started Sep 08, 2026, 07:31 AM UTC· resolved Sep 08, 2026, 07:31 AM UTC
- resolved Sep 08, 2026, 07:31 AM UTC
At 03:45 AM CEST on 08/09/2026, the public switch located in AMS1 room H6 rack 6B52 has rebooted. During the reboot, all servers located in this rack have lost public connectivity, all services are now restored.
Minor September 8, 2026 [NETI] - DC2/301/D4 - Public switch unavailable 39m Network
Started Sep 08, 2026, 07:26 AM UTC· resolved Sep 08, 2026, 08:05 AM UTC
- investigating Sep 08, 2026, 07:26 AM UTC
Since 08/09/26 at 4:30 AM CEST, public switch located in DC2, room 301, rack D4 is unreachable. All dedibox servers in this rack have lost public connectivity.
- investigating Sep 08, 2026, 07:27 AM UTC
We are continuing to investigate this issue.
- resolved Sep 08, 2026, 08:05 AM UTC
This incident has been resolved, the public switch is now reachable again.
Notice September 7, 2026 [NL-AMS] Traces ingestion unavailable – Observability
Started Sep 07, 2026, 06:50 PM UTC· resolved Sep 07, 2026, 06:50 PM UTC
- resolved Sep 07, 2026, 06:50 PM UTC
We were unable to ingest some traces from 2026-09-01 22:00:00 to 2026-09-02 11:00:00 Incident is opened and closed retroactively
Minor September 7, 2026 [REGX] - [it-mil] - Cannot authenticate/pull/push images 1h 28m Container Registry, it-mil-1
Started Sep 07, 2026, 12:03 PM UTC· resolved Sep 07, 2026, 01:32 PM UTC
- investigating Sep 07, 2026, 12:03 PM UTC
We are currently investigating this issue.
- resolved Sep 07, 2026, 01:32 PM UTC
This incident has been resolved.