ScalePad incident

Lifecycle Manager: Halo PSA/RMM sync issues for some partners

Notice Resolved View vendor source →

ScalePad experienced a notice incident on June 10, 2025 affecting Lifecycle Manager, lasting 1d 23h. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2025, 09:14 PM UTC
Resolved
Jun 12, 2025, 08:20 PM UTC
Duration
1d 23h
Detected by Pingoru
Jun 10, 2025, 09:14 PM UTC

Affected components

Lifecycle Manager

Update timeline

  1. identified Jun 10, 2025, 09:14 PM UTC

    Some partners are encountering a permission error message: read:contracts, read:invoices, read:items, read:suppliers. We've identified the issue and working on a fix.

  2. identified Jun 12, 2025, 01:50 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jun 12, 2025, 08:20 PM UTC

    This incident has been resolved.