ScalePad incident

Lifecycle Manager: ConnectWise RMM sync issues for some partners

Notice Resolved View vendor source →

ScalePad experienced a notice incident on May 30, 2025 affecting Lifecycle Manager, lasting 16d 23h. The incident has been resolved; the full update timeline is below.

Started
May 30, 2025, 08:07 PM UTC
Resolved
Jun 16, 2025, 07:35 PM UTC
Duration
16d 23h
Detected by Pingoru
May 30, 2025, 08:07 PM UTC

Affected components

Lifecycle Manager

Update timeline

  1. identified May 30, 2025, 08:07 PM UTC

    Approximately 25% of partners are experiencing degraded performance with the new CW RMM API. This is attributed to new rate limits, resulting in slowed syncs and connection timeouts. We are actively working internally and liaising with the ConnectWise team to resolve this issue.

  2. monitoring Jun 10, 2025, 05:24 PM UTC

    A fix has been implemented to mitigate rate limiting causing failures, and we are monitoring the results.

  3. resolved Jun 16, 2025, 07:35 PM UTC

    Sync performance has improved, and most partners are now seeing successful completions. We are continuing to work with the ConnectWise team to optimize performance further. If you’re still experiencing sync issues, our support team is available and ready to assist.