ScalePad experienced a minor incident on April 15, 2025 affecting Backup Radar, lasting 8d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Apr 15, 2025, 02:11 PM UTC
We've identified an issue where incoming backup emails for our EU-based accounts were not being processed correctly. We've deployed a fix and are currently reprocessing emails that were incorrectly parsed. This affected emails that were received between April 14, 8:00 UTC and April 15, 12:00 UTC. We will update again here once we have finished reprocessing all affected messages.
- monitoring Apr 15, 2025, 02:11 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 16, 2025, 06:28 PM UTC
We've made significant progress in reprocessing affected backup emails from April 14, 08:00 UTC to April 15, 12:00 UTC. The majority of impacted partners should now see their backup results restored. A small number of partners with a high volume of backups may still be processing, and we are continuing to monitor this. We'll provide a final update once reprocessing is fully complete across all accounts.
- monitoring Apr 18, 2025, 01:59 PM UTC
We’re updating this incident based on new information confirming that some backup result emails were not saved and are unrecoverable. Between April 14 at 08:00 UTC and April 15 at 12:00 UTC, a deployment in our EU region was impacted by a missing backend library responsible for saving incoming emails. Although the deployment was logged as successful, this omission prevented some emails from being stored — resulting in missing backup results for affected partners. Only email-based integrations in the EU region were affected. API-based integrations and US-region partners were not impacted. We are implementing additional safeguards and monitoring to prevent similar issues in the future. We sincerely apologize for the disruption and appreciate your understanding.
- resolved Apr 23, 2025, 05:42 PM UTC
This incident has been resolved.