ScalePad incident

Lifecycle Manager: ConnectWise RMM syncs are failing

Notice Resolved View vendor source →

ScalePad experienced a notice incident on April 29, 2025 affecting Lifecycle Manager, lasting 2d 23h. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2025, 04:22 PM UTC
Resolved
May 02, 2025, 03:53 PM UTC
Duration
2d 23h
Detected by Pingoru
Apr 29, 2025, 04:22 PM UTC

Affected components

Lifecycle Manager

Update timeline

  1. investigating Apr 29, 2025, 04:22 PM UTC

    We are investigating an issue with ConnectWise RMM syncs.

  2. identified Apr 29, 2025, 04:23 PM UTC

    We have identified an issue originating from ConnectWise RMM that is currently impacting our syncs. Our team is actively working with ConnectWise to address the disruption.

  3. identified Apr 30, 2025, 04:07 PM UTC

    We are still experiencing issues with our ConnectWise RMM integration. The ConnectWise team is aware and working on a fix.

  4. monitoring May 01, 2025, 09:53 PM UTC

    A fix has been deployed, and the majority of syncs are now completing successfully. We will continue to monitor to ensure the fix was effective.

  5. resolved May 02, 2025, 03:53 PM UTC

    This incident has been resolved.