Scalapay incident

Elevated Errors

Major Resolved View vendor source →

Scalapay experienced a major incident on July 16, 2026 affecting API and Customer Web Portal, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 08:31 AM UTC
Resolved
Jul 16, 2026, 10:03 AM UTC
Duration
1h 31m
Detected by Pingoru
Jul 16, 2026, 08:31 AM UTC

Affected components

APICustomer Web Portal

Update timeline

  1. investigating Jul 16, 2026, 08:31 AM UTC

    We're experiencing an elevated level of errors and are currently looking into the issue.

  2. monitoring Jul 16, 2026, 09:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 16, 2026, 10:03 AM UTC

    This incident has been resolved.