Resolved after 42 minutes, affecting Speech To Text and Translate and 1 more, on August 7, 2026.
We experienced intermittent failures in the calls due to errors from two of our models. Users might have encountered agents not responding in a few turns. The fix has been deployed and we will continue to monitor. We apologise for the inconvenience caused.
Affected components
Update timeline
- investigating Aug 07, 2026, 01:47 PM UTC
We are currently experiencing intermittent request failures affecting calls. Users may encounter agents not responding or calls failing to connect. Our team is actively investigating and we will share an update within 30 minutes.
- resolved Aug 07, 2026, 02:29 PM UTC
We experienced intermittent failures in the calls due to errors from two of our models. Users might have encountered agents not responding in a few turns. The fix has been deployed and we will continue to monitor. We apologise for the inconvenience caused.
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