Sardine incident
Service interruption on our DocKYC third party provider
Resolved on December 4, 2025.
Our third party provider for DocKYC experienced a service interruption on their platform that affected their Onboarding and Authentication services. The service has been fully restored and they're continuing to actively monitor the situation to ensure the stability of their systems. Start time: Dec 04 02:59:10 PM UTC End time: Dec 04 03:13:54 PM UTC Total duration: 14 minutes
Update timeline
- resolved Dec 04, 2025, 05:02 PM UTC
Our third party provider for DocKYC experienced a service interruption on their platform that affected their Onboarding and Authentication services. The service has been fully restored and they're continuing to actively monitor the situation to ensure the stability of their systems. Start time: Dec 04 02:59:10 PM UTC End time: Dec 04 03:13:54 PM UTC Total duration: 14 minutes
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