Sardine incident
Increased latency from Sanctions/PEP/Adverse Media provider
Resolved after 8 hours 57 minutes, affecting External Provider, on January 28, 2026.
The issue has been resolved by the upstream provider, and latency has now returned to normal for Sanctions, PEP, and Adverse Media services.
Affected components
Update timeline
- investigating Jan 28, 2026, 11:22 PM UTC
We've noticed increased latency and even timeouts. Our team is working with the provider on getting more information and fixing the problem.
- investigating Jan 28, 2026, 11:27 PM UTC
We are continuing to investigate this issue.
- investigating Jan 28, 2026, 11:28 PM UTC
Latency issues started 15:00 UTC Jan 28th
- investigating Jan 29, 2026, 05:49 AM UTC
We have observed a noticeable improvement in latency and are continuing to work closely with the provider to stabilize the service. The team is actively monitoring the situation and will share another update once latency has fully returned to normal levels.
- resolved Jan 29, 2026, 08:20 AM UTC
The issue has been resolved by the upstream provider, and latency has now returned to normal for Sanctions, PEP, and Adverse Media services.
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