Sardine incident

Increased latency from Sanctions/PEP/Adverse Media provider

Major Resolved View vendor source →

Sardine experienced a major incident on January 28, 2026 affecting External Provider, lasting 8h 57m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2026, 11:22 PM UTC
Resolved
Jan 29, 2026, 08:20 AM UTC
Duration
8h 57m
Detected by Pingoru
Jan 28, 2026, 11:22 PM UTC

Affected components

External Provider

Update timeline

  1. investigating Jan 28, 2026, 11:22 PM UTC

    We've noticed increased latency and even timeouts. Our team is working with the provider on getting more information and fixing the problem.

  2. investigating Jan 28, 2026, 11:27 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 28, 2026, 11:28 PM UTC

    Latency issues started 15:00 UTC Jan 28th

  4. investigating Jan 29, 2026, 05:49 AM UTC

    We have observed a noticeable improvement in latency and are continuing to work closely with the provider to stabilize the service. The team is actively monitoring the situation and will share another update once latency has fully returned to normal levels.

  5. resolved Jan 29, 2026, 08:20 AM UTC

    The issue has been resolved by the upstream provider, and latency has now returned to normal for Sanctions, PEP, and Adverse Media services.