Samsara incident

Devices page crashes and returns error

Minor Resolved View vendor source →
Started
Apr 08, 2026, 07:21 AM UTC
Resolved
Apr 08, 2026, 03:35 PM UTC
Duration
8h 13m
Detected by Pingoru
Apr 08, 2026, 07:21 AM UTC

Affected components

US Cloud DashboardEuropean Cloud DashboardCanada Cloud Dashboard

Update timeline

  1. investigating Apr 08, 2026, 07:21 AM UTC

    We're currently investigating an issue where the Devices page within the Dashboard Settings fails to load, returning a "We're sorry, an error occurred" message.

  2. investigating Apr 08, 2026, 07:21 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 08, 2026, 09:19 AM UTC

    The issue affecting the Devices page within the Dashboard Settings is still ongoing for some customers. Our engineering team remains actively engaged.

  4. investigating Apr 08, 2026, 11:52 AM UTC

    Engineering has identified the root cause and is actively working to resolve the issue.

  5. identified Apr 08, 2026, 02:22 PM UTC

    Engineering has identified the root cause and mitigated the issue for some regions. We are still actively working to fully resolve it for all affected customers.

  6. resolved Apr 08, 2026, 03:35 PM UTC

    We have confirmed that the issue is now resolved. Please contact http://samsara.com/help if you have any questions or concerns.

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