Samanage incident

Dependent Fields on Change Requests aren't working as expected

Minor Resolved View vendor source →

Samanage experienced a minor incident on February 6, 2025 affecting Application (North America) and Application (EMEA) and 1 more component, lasting 3d 18h. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2025, 08:21 PM UTC
Resolved
Feb 10, 2025, 02:55 PM UTC
Duration
3d 18h
Detected by Pingoru
Feb 06, 2025, 08:21 PM UTC

Affected components

Application (North America)Application (EMEA)Application (APAC)

Update timeline

  1. investigating Feb 06, 2025, 08:21 PM UTC

    We are actively investigating an issue with the Service Desk application, specifically concerning the malfunction of dependent fields on Change Requests.

  2. monitoring Feb 10, 2025, 01:00 AM UTC

    A fix has been deployed to address the recent issue. We are actively monitoring the situation to ensure stability and performance.

  3. resolved Feb 10, 2025, 02:55 PM UTC

    This issue has been resolved. Please contact us at [email protected] if you need further assistance.