Samanage incident

US Data Center - 503 Service Temporarily Unavailable

Major Resolved View vendor source →

Samanage experienced a major incident on May 28, 2024 affecting Application (North America) and Application (EMEA) and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
May 28, 2024, 04:58 PM UTC
Resolved
May 29, 2024, 05:00 PM UTC
Duration
1d
Detected by Pingoru
May 28, 2024, 04:58 PM UTC

Affected components

Application (North America)Application (EMEA)Application (APAC)API (EMEA)API (APAC)APIInventory (EMEA)Inventory (APAC)InventoryEmail services (EMEA)

Update timeline

  1. investigating May 28, 2024, 04:58 PM UTC

    We are currently investigating this issue.

  2. investigating May 28, 2024, 05:05 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 28, 2024, 05:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 29, 2024, 01:18 PM UTC

    At the moment, we are not seeing any issues, but we will continue to monitor.

  5. resolved May 29, 2024, 05:00 PM UTC

    After monitoring the system for several hours, we see that all functions operate at normal speeds. We will mark this incident as resolved. Please contact support at [email protected] if you encounter any issues.