Samanage experienced a minor incident on August 12, 2024 affecting Application (North America), lasting 3h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2024, 02:53 PM UTC
We are seeing an issue when updating the Incident state from Resolve to Closed. This issue appears to only affect incidents that are created today. Our team is currently investigating this matter and further updates will be provided.
- identified Aug 12, 2024, 04:26 PM UTC
We've identified the cause of the reported issue and are working on a fix as quickly as possible. Thank you for your patience.
- monitoring Aug 12, 2024, 05:25 PM UTC
A fix has been implemented, and we will continue to monitor the issue. Please contact [email protected] if the problem persists.
- resolved Aug 12, 2024, 06:29 PM UTC
This issue has been resolved. Please contact us at [email protected] if you need further assistance.