Samanage incident

US Data Center: Email notifications not being sent out

Major Resolved View vendor source →

Samanage experienced a major incident on August 12, 2024 affecting Email services, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2024, 09:08 PM UTC
Resolved
Aug 12, 2024, 10:52 PM UTC
Duration
1h 43m
Detected by Pingoru
Aug 12, 2024, 09:08 PM UTC

Affected components

Email services

Update timeline

  1. investigating Aug 12, 2024, 09:08 PM UTC

    We are currently investigating a potential widespread issue regarding the Service Desk tool.

  2. identified Aug 12, 2024, 09:52 PM UTC

    We have identified the cause of the issue and are actively working on a solution. Thank you for your patience.

  3. monitoring Aug 12, 2024, 10:03 PM UTC

    We've implemented a fix for the issue, and we'll keep monitoring to ensure no further impact is expected.

  4. resolved Aug 12, 2024, 10:52 PM UTC

    This issue has been resolved. Please contact us at [email protected] if you need further assistance.