Samanage experienced a minor incident on August 13, 2024 affecting Application (North America) and Application (EMEA) and 1 more component, lasting 5h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2024, 04:12 PM UTC
We are currently investigating this issue where the Service Desk emails do not include the service request inputs under the Attributes section of the emails.
- identified Aug 13, 2024, 07:14 PM UTC
We've identified the cause of the reported issue and are working on a fix as quickly as possible. Thank you for your patience.
- monitoring Aug 13, 2024, 07:41 PM UTC
A fix has been implemented. We will continue to monitor until we can confirm that no additional impact is expected.
- monitoring Aug 13, 2024, 08:08 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 13, 2024, 10:04 PM UTC
This issue has been resolved. Please contact us at [email protected] if you need further assistance.