Samanage incident

US Data Center Email Notifications are not being sent out

Minor Resolved View vendor source →

Samanage experienced a minor incident on September 9, 2024 affecting Application (North America) and Email services, lasting 7h 37m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2024, 01:53 AM UTC
Resolved
Sep 09, 2024, 09:30 AM UTC
Duration
7h 37m
Detected by Pingoru
Sep 09, 2024, 01:53 AM UTC

Affected components

Application (North America)Email services

Update timeline

  1. investigating Sep 09, 2024, 01:53 AM UTC

    Service Desk email notifications are not being delivered/received. The application is undergoing email delivery issues, we are currently investigating the issue.

  2. resolved Sep 09, 2024, 09:30 AM UTC

    Service Desk email notifications are now being delivered as expected. Email notifications from previous and newly created incidents during the degradation should now be delivered.