Samanage incident

US Data Center - Delays in Email Notifications

Minor Resolved View vendor source →

Samanage experienced a minor incident on September 26, 2024 affecting Email services, lasting 3h 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2024, 05:53 PM UTC
Resolved
Sep 26, 2024, 09:13 PM UTC
Duration
3h 19m
Detected by Pingoru
Sep 26, 2024, 05:53 PM UTC

Affected components

Email services

Update timeline

  1. investigating Sep 26, 2024, 05:53 PM UTC

    We are currently investigating reports of delayed Email Notifications.

  2. identified Sep 26, 2024, 06:30 PM UTC

    We've identified the cause of the reported issue and are working on a fix as quickly as possible. Thank you for your patience.

  3. monitoring Sep 26, 2024, 06:34 PM UTC

    A fix has been implemented and we are monitoring for any additional impact.

  4. resolved Sep 26, 2024, 09:13 PM UTC

    This issue has been resolved. Email notifications from the Service Desk are now being delivered as expected. Notifications during the degradation period should now be received. Please reach out to [email protected] if you need further assistance.