Samanage incident

Process integrations currently not working and showing an "Unauthorized" error.

Minor Resolved View vendor source →

Samanage experienced a minor incident on October 14, 2024 affecting Application (North America) and Application (EMEA) and 1 more component, lasting 5h 56m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2024, 04:02 PM UTC
Resolved
Oct 14, 2024, 09:59 PM UTC
Duration
5h 56m
Detected by Pingoru
Oct 14, 2024, 04:02 PM UTC

Affected components

Application (North America)Application (EMEA)Application (APAC)API (EMEA)API (APAC)APIInventory (EMEA)Inventory (APAC)InventoryEmail services (EMEA)

Update timeline

  1. investigating Oct 14, 2024, 04:02 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 14, 2024, 04:13 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 14, 2024, 05:09 PM UTC

    We've identified the cause of the reported issue and are working on a fix as quickly as possible. Thank you for your patience.

  4. monitoring Oct 14, 2024, 06:44 PM UTC

    A fix has been implemented. We will continue to monitor until we can confirm that no additional impact is expected.

  5. resolved Oct 14, 2024, 09:59 PM UTC

    This issue has been resolved. If you need further assistance, please contact us at [email protected].