Samanage incident

US Data Center - Delays in Incident and Comment Creation via Email

Minor Resolved View vendor source →

Samanage experienced a minor incident on December 18, 2024 affecting Email services, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2024, 07:54 PM UTC
Resolved
Dec 18, 2024, 09:40 PM UTC
Duration
1h 45m
Detected by Pingoru
Dec 18, 2024, 07:54 PM UTC

Affected components

Email services

Update timeline

  1. investigating Dec 18, 2024, 07:54 PM UTC

    We are currently investigating a potential widespread issue with the Service Desk tool, specifically concerning delays in incident and comment creation via email.

  2. monitoring Dec 18, 2024, 08:43 PM UTC

    We've implemented a fix for the issue, and we'll keep monitoring to ensure no further impact is expected.

  3. resolved Dec 18, 2024, 09:40 PM UTC

    This issue has been resolved. Please contact us at [email protected] if you need further assistance.