Samanage experienced a minor incident on December 24, 2024 affecting Application (North America), lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Application (North America)
Update timeline
- investigating Dec 24, 2024, 02:39 PM UTC
We are currently investigating a potential widespread issue with the Service Desk tool, in which new incidents do not appear on the All Incidents page immediately.
- monitoring Dec 24, 2024, 02:53 PM UTC
We have implemented as fix and will continue to monitor the app's performance.
- resolved Dec 24, 2024, 03:36 PM UTC
This issue has been resolved. Please contact us at [email protected] if you need further assistance.