Samanage experienced a minor incident on December 26, 2024 affecting Application (North America), lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Application (North America)
Update timeline
- investigating Dec 26, 2024, 02:34 PM UTC
We are looking into a possible widespread issue with the Service Desk tool, where new incidents are not showing up on the All Incidents page right away.
- monitoring Dec 26, 2024, 02:59 PM UTC
The fix has been implemented, and we will keep monitoring the app's performance.
- resolved Dec 26, 2024, 04:11 PM UTC
This issue has been resolved. Please contact us at [email protected] if you need further assistance.