Samanage experienced a minor incident on February 10, 2025 affecting Application (North America) and Application (EMEA) and 1 more component, lasting 5h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Application (North America)Application (EMEA)Application (APAC)
Update timeline
- investigating Feb 10, 2025, 04:04 PM UTC
There is an issue with creating Incidents from emails sent to the system (creating Incidents directly in the system should still work, the problem is specifically with emails).
- monitoring Feb 10, 2025, 05:27 PM UTC
Inbound emails are now processing as expected. We will continue to monitor.
- resolved Feb 10, 2025, 09:30 PM UTC
This incident has been resolved.