Samanage incident

US Data Center: Service Desk Email Creation Delays

Minor Resolved View vendor source →

Samanage experienced a minor incident on April 25, 2025 affecting Application (North America), lasting 2h 48m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2025, 03:13 PM UTC
Resolved
Apr 25, 2025, 06:01 PM UTC
Duration
2h 48m
Detected by Pingoru
Apr 25, 2025, 03:13 PM UTC

Affected components

Application (North America)

Update timeline

  1. investigating Apr 25, 2025, 03:13 PM UTC

    We are currently investigating a potential widespread issue with the Service Desk tool, specifically concerning delays in incident creation via email.

  2. identified Apr 25, 2025, 04:01 PM UTC

    We have identified the root cause of the reported issue, and our team is actively working on a fix. This issue has been affecting overall product performance, including delays and errors when loading pages and reports. We’ll continue to provide updates as progress is made.

  3. monitoring Apr 25, 2025, 04:48 PM UTC

    A fix has been deployed to production. We will continue to monitor the app's performance.

  4. resolved Apr 25, 2025, 06:01 PM UTC

    This incident has been resolved.