Salt Edge experienced a major incident on July 28, 2026 affecting Account Information API and Payments API and 1 more component, lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2026, 12:35 PM UTC
We are currently investigating an issue affecting Open Banking Gateway. Customers may experience failed requests. The issue started at approximately July 28th, 12:09 in UTC. Our engineering team is actively investigating the cause and working to restore normal operation as quickly as possible. Next update will be provided as soon as more information becomes available.
- identified Jul 28, 2026, 12:43 PM UTC
We have identified the cause of the issue affecting the Open Banking Gateway. At this time, customers may still experience failed requests. Our team is implementing mitigation measures to restore full functionality. We will continue to provide updates as progress is made.
- monitoring Jul 28, 2026, 12:43 PM UTC
A fix has been implemented and services are recovering. We are currently monitoring the system to ensure that the Open Banking Gateway is operating normally. Customers may experience minor delays while the system fully stabilizes.
- resolved Jul 28, 2026, 12:47 PM UTC
The incident has been fully resolved. Incident duration: From July 28th, 12:09 in UTC Until July 28th, 12:40 in UTC All services are now operating normally. Our team continues to monitor the system to ensure stability. We appreciate your patience and understanding. A detailed postmortem will be published shortly.