Resolved after 3 hours 40 minutes, affecting Sales Engagement (Groove), on October 27, 2026.
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
Affected components
Update timeline
- investigating Oct 27, 2026, 01:33 PM UTC
Some Groove customers are seeing errors when placing calls from the dialer. The full impact is not yet known. Our engineering team is actively investigating.
- investigating Oct 27, 2026, 01:33 PM UTC
Some Groove customers are seeing errors when placing calls from the dialer. The full impact is not yet known. Our engineering team is actively investigating.
- investigating Oct 27, 2026, 02:19 PM UTC
Our engineers are actively investigating call issues with Dialer. Next update shall be provided in 30min
- investigating Oct 27, 2026, 02:19 PM UTC
Our engineers are actively investigating call issues with Dialer. Next update shall be provided in 30min
- identified Oct 27, 2026, 03:54 PM UTC
Out engineers have identified the root cause and working on a fix.
- identified Oct 27, 2026, 03:54 PM UTC
Out engineers have identified the root cause and working on a fix.
- monitoring Oct 27, 2026, 03:55 PM UTC
Our engineers have identified and remediated the issue for Groove dialer calls. We continue to monitor.
- monitoring Oct 27, 2026, 03:55 PM UTC
Our engineers have identified and remediated the issue for Groove dialer calls. We continue to monitor.
- resolved Oct 27, 2026, 05:14 PM UTC
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
- resolved Oct 27, 2026, 05:14 PM UTC
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
- resolved Oct 27, 2026, 05:14 PM UTC
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
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