Salesloft incident

Drift Chat - Issue with Bot Stalling/Delay in firing

Major Resolved View vendor source →
Started
Feb 10, 2026, 05:45 PM UTC
Resolved
Feb 10, 2026, 10:01 PM UTC
Duration
4h 16m
Detected by Pingoru
Feb 10, 2026, 05:45 PM UTC

Affected components

Drift Chat

Update timeline

  1. investigating Feb 10, 2026, 05:45 PM UTC

    We are currently investigating reports where the bot is firing after a delay or is stalling in the middle of a conversation.

  2. monitoring Feb 10, 2026, 08:53 PM UTC

    We have identified the root cause and deployed a fix. We will continue to monitor the situation to ensure complete stability.

  3. monitoring Feb 10, 2026, 08:54 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 10, 2026, 10:01 PM UTC

    This incident has been resolved.

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