Salesforce incident
Feature perf degradation: AUS4S, AUS6S, AUS36S (+16 more)
Resolved after 8 days 1 hour, affecting AUS36S and AUS38S and 1 more, on October 27, 2026.
A subset of customers using Lightning Web Runtime sites experienced missing styling and broken page layouts when their pages included rich text or HTML content. Customers were previously informed of this issue via this Trust posting here: https://status.salesforce.com/incidents/20004559. We’ve successfully completed the rollout of the fix. We’ve validated that the issue is now resolved. We apologize for how this incident may have affected you and your business.
Affected components
Update timeline
- identified Oct 27, 2026, 07:00 PM UTC
Degradation Started: Feature perf degradation
- resolved Nov 04, 2026, 08:30 PM UTC
Resolved: Incident Resolved
- monitoring Nov 04, 2026, 09:37 PM UTC
A subset of customers using Lightning Web Runtime sites experienced missing styling and broken page layouts when their pages included rich text or HTML content. Customers were previously informed of this issue via this Trust posting here: https://status.salesforce.com/incidents/20004559. We’ve successfully completed the rollout of the fix. We’ve validated that the issue is now resolved. We apologize for how this incident may have affected you and your business.
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