Salesforce incident
Feature perf degradation: USA9002, USA9004S, USA9006S (+16 more)
Ongoing since 07:00 PM UTC, affecting USA9002 and USA9004S and 1 more.
GovCloud customers are experiencing an issue affecting Lightning Web Runtime sites that use rich text or HTML content. A subset of customers may see missing styling and broken layouts, on their site pages. Customers were previously informed of this issue via this Trust posting here: https://status.salesforce.com/incidents/20004559. We’ve determined that a separate fix is required to resolve the issue for your instance Deployment is due to begin in 6 hours due to additional testing that is required. We'll provide the next update in 6 hours, or sooner if we have new information.
Affected components
Update timeline
- identified Oct 27, 2026, 07:00 PM UTC
Degradation Started: Feature perf degradation
- monitoring Nov 04, 2026, 12:58 PM UTC
GovCloud customers are experiencing an issue affecting Lightning Web Runtime sites that use rich text or HTML content. A subset of customers may see missing styling and broken layouts, on their site pages. Customers were previously informed of this issue via this Trust posting here: https://status.salesforce.com/incidents/20004559. We’ve determined that a separate fix is required to resolve the issue for your instance Deployment is due to begin in 6 hours due to additional testing that is required. We'll provide the next update in 6 hours, or sooner if we have new information.
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