Feature service disruption: AP52, AP53, AP54 (+1033 more)

Update timeline

1. identified Oct 28, 2026, 09:35 PM UTC

   Degradation Started: Feature service disruption

2. monitoring Nov 02, 2026, 10:50 PM UTC

   We're aware of an issue affecting the Unified Marketing Application. Customers using the Unified Marketing Application may be unable to select a data space, preventing them from provisioning the Marketing app in their orgs. We're investigating the cause and working toward resolution. We'll provide an update in 30 minutes or sooner if additional information becomes available.

3. monitoring Nov 02, 2026, 11:00 PM UTC

   Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

4. monitoring Nov 02, 2026, 11:07 PM UTC

   We've identified a recent configuration change as the likely cause of the issue and are working on a fix to reverse it.

5. monitoring Nov 02, 2026, 11:17 PM UTC

   Efforts to prepare the fix are still ongoing. Once complete and validated, we will deploy it to all affected instances.

6. monitoring Nov 02, 2026, 11:36 PM UTC

   The fix is undergoing validation. Once complete, it will be deployed across all affected instances.

7. monitoring Nov 02, 2026, 11:54 PM UTC

   The fix validation has passed and deployment has begun. Once complete, we will confirm resolution across all environments.