Salesforce incident
Intermittent login errors: DB12000, DB12001, DB12003 (+191 more)
Resolved after 1 hour, affecting DB12000 and DB12001 and 1 more, on August 19, 2026.
Some customers experienced intermittent login failures due to elevated latency and error rates on an authentication service. The issue has been resolved after removing an internal routing rule and halting an in-progress update. Affected systems have returned to normal operating performance. We apologize for any inconvenience this incident has caused to our customers.
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Shopify Affected components
Update timeline
- identified Aug 19, 2026, 10:55 PM UTC
Degradation Started: Intermittent login errors
- resolved Aug 19, 2026, 11:55 PM UTC
Resolved: Incident Resolved
- monitoring Aug 20, 2026, 12:28 AM UTC
Some customers experienced intermittent login failures due to elevated latency and error rates on an authentication service. The issue has been resolved after removing an internal routing rule and halting an in-progress update. Affected systems have returned to normal operating performance. We apologize for any inconvenience this incident has caused to our customers.
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