Resolved after 5 hours 5 minutes, affecting BRA34 and BRA36 and 1 more, on October 23, 2026.
We have resolved an issue that prevented users from logging in. We identified an issue with a recent release that prevented login sessions from being created. We deployed a fix forward, and access is now restored. Users can log in and open their orgs again. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
Affected components
Update timeline
- identified Oct 23, 2026, 01:25 AM UTC
Disruption Started: serviceDisruption
- resolved Oct 23, 2026, 06:30 AM UTC
Resolved: Incident Resolved
- monitoring Oct 23, 2026, 06:46 AM UTC
We have resolved an issue that prevented users from logging in. We identified an issue with a recent release that prevented login sessions from being created. We deployed a fix forward, and access is now restored. Users can log in and open their orgs again. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
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