Resolved after 2 hours 15 minutes, affecting USA864, on October 23, 2026.
We have resolved the issue that prevented users from logging in and accessing their orgs. We identified an issue introduced by a recent release that disrupted the creation of login sessions. We rolled back the affected release and confirmed that access has been restored. Users can now log in and access their orgs. We sincerely apologize for the disruption and its impact on your business. We will conduct a thorough investigation to determine the technical trigger, identify the underlying root cause, and implement preventive measures to reduce the risk of recurrence.
Affected components
Update timeline
- identified Oct 23, 2026, 01:25 AM UTC
Disruption Started: serviceDisruption
- resolved Oct 23, 2026, 03:40 AM UTC
Resolved: Incident Resolved
- monitoring Oct 23, 2026, 05:20 AM UTC
We have resolved the issue that prevented users from logging in and accessing their orgs. We identified an issue introduced by a recent release that disrupted the creation of login sessions. We rolled back the affected release and confirmed that access has been restored. Users can now log in and access their orgs. We sincerely apologize for the disruption and its impact on your business. We will conduct a thorough investigation to determine the technical trigger, identify the underlying root cause, and implement preventive measures to reduce the risk of recurrence.
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