Salesforce incident
Feature perf degradation: USA9002, USA9004S, USA9006S (+17 more)
Resolved after 1 hour 19 minutes, affecting USA9002 and USA9004S and 1 more, on October 22, 2026.
We've resolved an incident where a subset of customers using certain third-party hosted artificial intelligence (AI) models in Prompt Builder and prompt templates received errors when submitting requests. Service has recovered, and these features are available again. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
Affected components
Update timeline
- identified Oct 22, 2026, 03:51 AM UTC
Degradation Started: featurePerfDegradation
- resolved Oct 22, 2026, 05:10 AM UTC
Resolved: Incident Resolved
- monitoring Oct 22, 2026, 05:42 AM UTC
We've resolved an incident where a subset of customers using certain third-party hosted artificial intelligence (AI) models in Prompt Builder and prompt templates received errors when submitting requests. Service has recovered, and these features are available again. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
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